Hosted UCaaS Security and Protection Features

A secure and protected platform is essential for any hosted UCaaS and VoIP system that aims to be stable and scalable.  The security features of a UCaaS platform are crucial to ensuring the long-term success of your business and the protection of your valuable customers. Without advanced security measures in place, you run the risk of lost productivity, revenue, and ultimately damaging your brand image. Therefore, choosing a reliable UCaaS platform is vital to mitigating these risks and safeguarding your business's reputation.

The Talking Platforms wholesale UCaaS Reseller Program has integrated the following hosted VoIP security features:

• DoS/DDoS Manager
• Toll Fraud Manager
• Call Credit Manager
• Package Minute Manager
• International Rate Manager
• Call Duration Manager
• Inter/Intra State Manager

DoS/DDoS and SIP Optimization

The DoS/DDoS manager eliminates denial of service attacks. These types of denial-of-service attacks can bring most VoIP Providers to their knees by causing continuous CPU and database overutilization. This will cause voice traffic calls to either fail or produce terrible voice quality. In many cases, smaller or unprotected providers can be down for hours or days depending on their technical capability and revenue resources. Our DoS/DDoS manager is a hosted VoIP security feature that is integrated directly into our wholesale UCaaS providers platform and monitors dynamically and heuristically for these types of attacks; When detected, threats are immediately disconnected from the system and blocked. Attacks never make it to our database or CPUs.

In addition to our integrated DoS/DDoS protection, we route traffic through Cloudflare to support the largest-scale DDoS mitigation available. This protects our voice traffic from DDoS attacks up to 200 Tbps, in the same way many Fortune 500 companies have done. In addition, our VoIP traffic is optimized by Cloudflare by the thousands of ingress points in North America. This means we have an accelerated toll road on the Internet with a priority on our SIP and VoIP traffic. This provides consolidation of data centers with no requirement for having large amounts of near-customer data center locations.

Toll Fraud Manager

Our hosted VoIP security feature, Toll Fraud Manager, detects and prevents fraudulent activity in inbound and outbound call traffic. Hackers can generate significant call traffic in a short time, leading to thousands of dollars in fraudulent charges without any protection. Toll Fraud Manager identifies detectable signatures of such activities and terminates the hacking process immediately while blocking the offending account. This feature protects your business from potential financial losses and ensures the integrity of your communication systems.

The Call Credit Manager limits spending for extensions and sip trunks with credit limits, preventing overage charges. You can set limits for each customer and the system tracks usage in real-time.

The Package and Pooled Minutes Manager feature enables you to set the number of free minutes for your customers. With the advanced Package Minute Manager, you can assign packaged minutes for individual extensions or pooled minutes for the whole company. You can also control the dialing locations, including international destinations and dial codes, to prevent toll or accidental fraud usage.

With the International Rate Manager, you have complete control over the rates and dial codes available to your customers. You can set rates for each country and manage your international accessibility in one central place.

The Call Duration Manager allows you to set how long your customers can talk during one session. By setting restrictions on the length of each call, on each extension, or on the SIP Trunk, you can ensure that your credit limits are enforced on each extension and the company credit limit as a whole.

The Inter/Intra State Manager is a feature that enables you to restrict your customers' calls to specific areas, down to a single area or dial code. This functionality not only allows you to tailor a precise package and pooled minute plan but also serves as a control mechanism for limiting calls to particular regions.

By implementing these managers and security features,  you can rest assured that your UCaaS reseller program is protected against potential threats such as fraud, downtime, and outages. Our top priority is to provide you with the necessary tools to protect your customers and their information. We understand the importance of security and take pride in offering advanced security features to prevent any fraudulent activity, secure call traffic, and enforce credit limits. Your success and reputation are our main concern, and we are committed to providing you with the best possible service.