Toll-Fraud Protection Features

 

 

Talking Platforms has developed one of the most powerful and effective Toll Fraud protection systems in the industry. Although no Toll Fraud protection system can stop all breaches, our integrated system achieves the highest success rates possible. In our ioSaaS and ioSaaS-VAR service models, you are in full control of the sensitivity and methods of interrogation. Design and implement your own rules. Whether it's the beginning, middle, or end of a call, Talking Platforms gives you the tools to monitor every call.

 

Details	ioSaaS Professional	ioSaaS Advanced
Account types
PBX Accounts	⚫	⚫
PBX Other Accounts	⚫	⚫
SIP Trunks	⚫	⚫
Residential	⚫	⚫
Live Profiles
PBX AccountsThe amount of Toll Fraud profiles that can be created and assigned to accounts	30	Unlimited
PBX Other AccountsThe number of Toll Fraud Profiles that can be assigned to other acounts such as Ring Groups, etc.	30	Unlimited
SIP TrunksThe number of Toll Fraud profiles that can be created and assigned to SIP Trunks	30	Unlimited
ResidentialThe number of Toll Fraud profiles that can be created and assigned to residential extensions	30	Unlimited
Connected Calls - Per Profile
Live High Rate CallsMonitor and interrogate live and connected calls above a set rate	⚊	⚫
Live Interrogate CountriesMonitor and Interrogate calls to countries not in an Allow List	⚊	⚫
Live Call - Check Routing Schedule (Account)Allows calls to be blocked if on a day, night or weekend routing schedule	⚫	⚫
Live Call - Routing Schedule Active - Block or PIN# - (Account)Allows calls tied to an account routing scheduled to either be blocked or require a PIN number to complete a call	⚫	⚫
Live Call - Check Routing Schedule (Domain)Looks at a companies entire domain to see if a routing schedule is set to block or require PIN numbers to make calls	⚫	⚫
Live Call - Routing Schedule Active - Block or PIN# - (Domain)Allows calls tied to a company domain routing scheduled to either be blocked or require a PIN number to complete a call	⚫	⚫
Post Calls - Per Profile
Post Call High Rate CountsMonitor calls above a set rate that are completed	⚫	⚫
Post Call Interrogate CountriesMonitor calls to countries not in your Allow List that are completed	⚫	⚫
Post Call User Spend CheckMonitor calls where a Users Spend exceeds a set value per call	⚊	⚫
Post Call Short Call CountChecks to see how many short-length calls have been made	⚊	⚫
Post Call Long Call CountChecks to see how many long-length calls have been made	⚊	⚫
Configuration Options
Include Pooled MinutesConfigure if you want to include calls that belong to a Pooled minute plan	⚫	⚫
Set Trigger->High Rate 0.00Set the rate at which to interrogate calls above this rate	⚫	⚫
Set Trigger->Short Call SecondsConfigure the length in seconds a call can be before it is considered a short call	⚫	⚫
Set Trigger->Long Call SecondsConfigure the length in seconds a call can be before it is a long call	⚫	⚫
Set Profile Max Call LengthConfigure the maximum amount of time a call can be	⚫	⚫
Number of Rules Per Profile TypeThe maximum number of rules you can apply to a single profile	2	3
Bulk Toll Fraud Profile Assignments To All Companies	⚫	⚫
Bulk Toll Fraud Profile Assignments In One Company	⚫	⚫
Toll Fraud Profile Assignment Accounts to One Account	⚫	⚫
Alerts In Triggers and Blocks	⚫	⚫
Alerts On Release of a Block	⚫	⚫
Create Allow Country ListAll Calls to countries not in your allow list will be interrogated in the country rules	⚫	⚫
User ConfigurationOverride Toll Fraud PIN number option so that all outbound calls require a PIN number	⚫	⚫
Rule Time Frames (Minutes, Hours, and Days)
Minutes (2->59)Determines how long a rule is active based on minutes	⚫	⚫
Hours (1->24)Determines how long a rule is active based on hours	⚫	⚫
Days (1->31)Determines how long a rule is active based on an amount of days	⚫	⚫
Live Rules
Active (On or Off)Enables or Disables live call rules	⚊	⚫
PIN NumberUsed for a Profile whereby you can request the user puts in a PIN number for additional authentication	⚊	⚫
Override Maximum Call LengthClamp down the MAX call length if a call triggers this profile	⚊	⚫
Post Rules
Active (On or Off)Enables or Disables rules for calls that have completed	⚫	⚫
Details	Professional	Advanced

 

Toll Fraud Manager

Our hosted VoIP security feature, Toll Fraud Manager, detects and prevents fraudulent activity in inbound and outbound call traffic. Hackers can generate significant call traffic in a short time, leading to thousands of dollars in fraudulent charges without any protection. Toll Fraud Manager identifies detectable signatures of such activities and terminates the hacking process immediately while blocking the offending account. This feature protects your business from potential financial losses and ensures the integrity of your communication systems.

The Call Credit Manager limits spending for extensions and sip trunks with credit limits, preventing overage charges. You can set limits for each customer and the system tracks usage in real-time.

The Package and Pooled Minutes Manager feature enables you to set the number of free minutes for your customers. With the advanced Package Minute Manager, you can assign packaged minutes for individual extensions or pooled minutes for the whole company. You can also control the dialing locations, including international destinations and dial codes, to prevent toll or accidental fraud usage.

With the International Rate Manager, you have complete control over the rates and dial codes available to your customers. You can set rates for each country and manage your international accessibility in one central place.

The Call Duration Manager feature enables you to set limits on the length of each call, on each extension, or on the SIP Trunk, thereby ensuring that your credit limits are enforced on each extension and the company credit limit as a whole.

The Call Rate Manager is an essential tool in the fight against Toll Fraud abuse. By setting limits on the number of calls allowed within a specific time frame, you can prevent typical patterns of Toll Fraud and protect your customers from unauthorized call traffic. Combined with other Toll Fraud configuration options, the Call Rate Manager becomes a powerful weapon in your arsenal against fraudulent activity.

The Live Call Manager is a powerful Toll Fraud protection tool that can detect unusual activity in real time during a call. With flexible configuration options, the Live Call Manager can be set up to analyze each call against multiple criteria, making it a highly effective line of defense against Toll Fraud abuse. When suspicious activity is detected, the system can send an alert and/or disable the extension or trunk to prevent further fraud from taking place.

The Inter/Intra State Manager is a feature that enables you to restrict your customers' calls to specific areas, down to a single area or dial code. This functionality not only allows you to tailor a precise package and pooled minute plan but also serves as a control mechanism for limiting calls to particular regions.

The Dial Code Manager enables you to eliminate high-risk countries and dial codes from ever being dialed by your customers, providing an additional layer of protection against fraudulent activities. This advanced tool ensures that your customers' call traffic is limited to the destinations you have authorized, safeguarding their accounts from potential toll or accidental fraud usage.

You can create profiles with Toll Fraud configurations and apply them to different extensions, trunks, PBX services, or just about anything that makes outbound calls.

With Talking Platforms' Toll Fraud protection system, you have the flexibility to create customized profiles with specific configurations and apply them to different extensions, trunks, PBX services, or any other entity that makes outbound calls. This enables you to have precise control over the level of security for each individual or group in your system. With the ability to customize Toll Fraud configurations, you can provide a higher level of security for high-risk entities and a more relaxed level of security for low-risk ones, ensuring that your system is secure without limiting your business needs.

By implementing these managers and security features, you can rest assured that your UCaaS reseller program is protected against potential threats such as fraud, downtime, and outages. Our top priority is to provide you with the necessary tools to protect your customers and their information. We understand the importance of security and take pride in offering advanced security features to prevent any fraudulent activity, secure call traffic, and enforce credit limits. Your success and reputation are our main concern, and we are committed to providing you with the best possible service.