Reseller Features - UCaaS Wholesale Platform
Talking Platforms gives resellers and service providers all the features they need to become or enhance successful UCaaS providers. You will have the features you need to run a reliable, scalable, and feature-rich UCaaS service at your fingertips.
Logging into the unified Talking Platforms service is easy, and all aspects of our platforms are ready to use. Under our private label UCaaS reseller program, your customers can see all the features you provide under your own brand and company logo. You will have an immediate world-class image for your existing and future customers. Whether you choose the myPARTITION or Full-Service model, the experience is the same.
Interested in getting started with Talking Platforms? Contact us at (202) 747-0064 or This email address is being protected from spambots. You need JavaScript enabled to view it. !
| Reseller Features | ioSaaS Professional | ioSaaS Advanced | ioSaaS-PLUS |
|---|---|---|---|
| Hosted PBX | ⚫ | ⚫ | ⚫ |
| Residential | ⚫ | ⚫ | ⚫ |
| Sip Trunking | ⚫ | ⚫ | ⚫ |
| ioFaxProvides advanced fax features with inbound, outbound, email to fax, and fax to email. | ⚫ | ⚫ | ⚫ |
| Billing ControlYou run our integrated billing system or you can keep using your won billing platform | ⚫ | ⚫ | ⚫ |
| Billing - AutomatedBilling can be set to automatic at the interval you choose | ⚫ | ⚫ | ⚫ |
| Billing - ManualYou can manually run the billing system when you determine | ⚫ | ⚫ | ⚫ |
| Accounting ControlYou can utilize our accounting features like tracking, invoice creation, payments, statements, etc | ⚫ | ⚫ | ⚫ |
| Customer InvoicingInvoice your customers directly from our platform or use your own | ⚫ | ⚫ | ⚫ |
| Reseller InvoicingView your invoice directly from Talking Platforms | ⚫ | ⚫ | ⚫ |
| Payment GatewayUse our payment gateway with your authorize.net account | ⚫ | ⚫ | ⚫ |
| Currency ConversionThe system can be set to automatically convert the currency used to generate billing | ⚫ | ⚫ | ⚫ |
| Tax ConfigurationWhen using our integrated billing system you are in control of what taxes to charge | ⚫ | ⚫ | ⚫ |
| Tax Calculation | ⚫ | ⚫ | ⚫ |
| Tax ReportingRun Tax Reports to see what has to be paid to the government agencies | ⚫ | ⚫ | ⚫ |
| Tax OverridesTaxation can be set in a hierarchy and be overridden down to the company level | ⚫ | ⚫ | ⚫ |
| Rate CardsYou control your customers rate cards and configuration | ⚫ | ⚫ | ⚫ |
| Rate Card MappingChoose from any rate card you create and apply to any customer | ⚫ | ⚫ | ⚫ |
| Branding CentersYou control the look and products to your customers | ⚫ | ⚫ | ⚫ |
| Brand Configuration | ⚫ | ⚫ | ⚫ |
| Brand Options | ⚫ | ⚫ | ⚫ |
| Brand Control | ⚫ | ⚫ | ⚫ |
| White Label BrandingYour branding appears as your company and not Talking Platforms | ⚫ | ⚫ | ⚫ |
| Sub AgentsAllows someone else to sell for you or keep track of the employee commission who sell for you | ⚫ | ⚫ | ⚫ |
| Agent Commission CalculationBuilt-in reporting with commission calculation for anybody who resells your service with us | ⚫ | ⚫ | ⚫ |
| Agent Commission ReportingBuilt-in reporting with commission calculation for anybody who resells your service with us | ⚫ | ⚫ | ⚫ |
| CDR SearchesSearch for CDR data in a multitude of different ways | ⚫ | ⚫ | ⚫ |
| CDR ReportingRun a CDR report and export or view on-screen | ⚫ | ⚫ | ⚫ |
| CDR ExportsExport or view on-screen any CDR search | ⚫ | ⚫ | ⚫ |
| CDRs StatisticsView CDR statistics in different formats by choosing what to search on | ⚫ | ⚫ | ⚫ |
| CDR GraphsRun a CDR report and see them in many different graph formats | ⚫ | ⚫ | ⚫ |
| Live Call SearchSearch for calls on a company and see which are currently active | ⚫ | ⚫ | ⚫ |
| Live Users SearchSee who is currently logged into your account or a companies account | ⚫ | ⚫ | ⚫ |
| Outbound Call SearchSearch CDRs for only outbound calls | ⚫ | ⚫ | ⚫ |
| Inbound Call SearchSearch CDRs for only inbound calls | ⚫ | ⚫ | ⚫ |
| Emergency Call SearchSearch CDRs for only emergency 911 calls | ⚫ | ⚫ | ⚫ |
| Internal Call SearchSearch CDRs for only internal extension to extension calls | ⚫ | ⚫ | ⚫ |
| Voicemail Answered SearchSearch CDRs for only voicemail answered calls | ⚫ | ⚫ | ⚫ |
| Company CreationYou create your customers in your account | ⚫ | ⚫ | ⚫ |
| Company HideHide a company when it is no longer active but retain the billing information | ⚫ | ⚫ | ⚫ |
| Company SearchSearch for any company that is your customer | ⚫ | ⚫ | ⚫ |
| Company NotesLeave important information or notes in each of your customer accounts | ⚫ | ⚫ | ⚫ |
| Company InvoicingSearch and lookup any of your customers invoices | ⚫ | ⚫ | ⚫ |
| Phone ProvisioningSetup phone provisioning to make installing and updating phones easy | ⚫ | ⚫ | ⚫ |
| Phone Provisioning ControlYou control the phone provisioning for all your customers and use of pre-made templates or have the choice to take full control and create your own templates | ⚫ | ⚫ | ⚫ |
| Phone Provisioning SynchAllows provisioned phones to be set for automatic synching during off-hours for current updates and changes | ⚫ | ⚫ | ⚫ |
| Phone Provisioning RebootAllows you to reboot a customers phone from anywhere when logged into the unified system portal | ⚫ | ⚫ | ⚫ |
| Phone Provisioning Re-ConfigureMake a change on a provisioned phone and manually update it | ⚫ | ⚫ | ⚫ |
| Music On Hold ControlSetup or Choose music on hold (MOH) for customers individual companies | ⚫ | ⚫ | ⚫ |
| Music On Hold UploadAllows you or your customers to upload music on hold (MOH) | ⚫ | ⚫ | ⚫ |
| Packaged Minute ControlCreate plans for your customers that give them a desired amount of free call minutes and then charge your determined rates outside of the plan or when a limit is reached | ⚫ | ⚫ | ⚫ |
| Generic Product ControlIf you sell other non-related products or services to your customer, you can have them show up on your VoIP Services invoices either automatically or a one time charge | ⚫ | ⚫ | ⚫ |
| DID Management | Unlimited | Unlimited | |
| Inventory ManagementCentralized control of all your customers DIDs. Lists number of DIDs per customer with drill downs to all features of the DIDs, status and mapping. Full search capability. | ⚫ | ⚫ | ⚫ |
| Customer Order TrackingView an audit of what you ordered for your customer under their account | ⚫ | ⚫ | ⚫ |
| Configuration Tracking | ⚫ | ⚫ | ⚫ |
| Outbound Caller ID MappingControl Caller ID on any extension or device with simple drop down menus | ⚫ | ⚫ | ⚫ |
| e911 Address MappingControl e911 information on any extension or device with simple drop down menus | ⚫ | ⚫ | ⚫ |
| Inbound CNAM Services | ⚫ | ⚫ | ⚫ |
| DID Mapped To LinksEasily find where a DID is mapped to and who the company or person is | ⚫ | ⚫ | ⚫ |
| Carriers | Unlimited | Unlimited | |
| Bring Your Carrier(s)Choose how you are going to charge for your call minutes. Configure rate, first charge and next charge increments | ⚫ | ⚫ | ⚊ |
| Use Our Carriers(s)Choose how you are going to charge for your call minutes. Configure rate, first charge and next charge increments | ⚫ | ⚫ | ⚫ |
| ASR Alerts & ReportingProvides ASR (answer-seizure ratio) alerts and reporting by configuration based on multiple options for all carriers that you use. Allows you know what quality of service your carriers are providing. | ⚫ | ⚫ | ⚊ |
| Product Configuration | Unlimited | Unlimited | |
| Product Groups | ⚫ | ⚫ | ⚫ |
| Billing/Product/Price Lines | ⚫ | ⚫ | ⚫ |
| Generic Product LinesAdd other non-telecom related products or services to your customer invoices | ⚫ | ⚫ | ⚫ |
| Setup Fee With ProductsAllows you to charge setup fees for any product or service | ⚫ | ⚫ | ⚫ |
| BrandsCreate as many brands as you like and connect to unique profit centers. This allows you to have different branding and prices for different types of customers | ⚫ | ⚫ | ⚫ |
| Credit Card Transactions | ⚫ | ⚫ | ⚫ |
| Choose Billing CyclesChoose weekly, monthly or yearly billing cycles | ⚫ | ⚫ | ⚫ |
| One Off Billing Cycles | ⚫ | ⚫ | ⚫ |
| Customer Product Billing Upgrades | ⚫ | ⚫ | ⚫ |
| SureTax Tax EngineUtilizing our integrated billing system, connect your SureTax account to our API and have all applicable telecom taxes and fees added to customer invoices | ⚫ | ⚫ | ⚫ |
| Tax/Configuration Lines | ⚫ | ⚫ | ⚫ |
| Authorize.net TransactionsUtilizing our integrated Authorize.NET payment gateway, you can manually or automatically charge your customers with credit cards | ⚫ | ⚫ | ⚫ |
| Automated BillingChoose how your customer will be billed with our integrated billing platform by either automatic or manual methods | ⚫ | ⚫ | ⚫ |
| Invoice TermsUtilizing our integrated billing system, you can choose the number of days for a customer to pay their invoice | ⚫ | ⚫ | ⚫ |
| Email InvoicesSend manual or automated invoices to your customer via Email | ⚫ | ⚫ | ⚫ |
| Payment Reminder EmailsBe reminded on non payment for your customers invoices | ⚫ | ⚫ | ⚫ |
| Auto Charge credit CardsUsing our integrated billing system, you can setup automatic payments with an Authorize.NET account and our payment gateway | ⚫ | ⚫ | ⚫ |
| Invoices | ⚫ | ⚫ | ⚫ |
| Invoices in Web/PDF/EmailChoose how you want to download or view invoices | ⚫ | ⚫ | ⚫ |
| Miscellaneous Changes | ⚫ | ⚫ | ⚫ |
| Auto Charge BillingYou can use our integrated billing system either manually or have it bill automatically on the day you want | ⚫ | ⚫ | ⚫ |
| PaymentsView payments from your customers when using our integrated billing system | ⚫ | ⚫ | ⚫ |
| Payment Allocation | ⚫ | ⚫ | ⚫ |
| Debit/Credit PaymentsSetup manual or automated payments in our billing system when using autorize.net | ⚫ | ⚫ | ⚫ |
| Nominal Accounts | ⚫ | ⚫ | ⚫ |
| StatementsWhen utilizing our integrated billing system, run a statement report on any customer and print or email | ⚫ | ⚫ | ⚫ |
| Email StatementsWhen utilizing our integrated billing system, run a statement report on any customer and email from the system | ⚫ | ⚫ | ⚫ |
| Tax CalculationsSetup state and federal taxes in our billing systems and have the platform calculate and add to your customers invoices | ⚫ | ⚫ | ⚫ |
| Tax ReportsRun tax reports to aid in paying government agencies | ⚫ | ⚫ | ⚫ |
| Accounting ReportsRun a multitude of accounting reports when utilizing our free accounting and billing components of the platform | ⚫ | ⚫ | ⚫ |
| Profit ReportsWhen utilizing our integrated billing system, run profit reports on all your customers to see if your making or losing money. Easy to spot with green or red labeling | ⚫ | ⚫ | ⚫ |
| Summary ReportsRun profit reports with different criteria that you choose | ⚫ | ⚫ | ⚫ |
| Nominal Account Reports | ⚫ | ⚫ | ⚫ |
| Exports (CSV/EXCEL/PDF)Export reports and invoices in different formats | ⚫ | ⚫ | ⚫ |
| WorkFlow | Unlimited | Unlimited | |
| Product Ordering Tracking | ⚫ | ⚫ | ⚫ |
| Product Upgrade Tracking | ⚫ | ⚫ | ⚫ |
| Product Delete Tracking | ⚫ | ⚫ | ⚫ |
| Email Alerts in Tracking | ⚫ | ⚫ | ⚫ |
| Alerts & Reporting | Unlimited | Unlimited | |
| Email AlertsSetup specific email alerts for each customer based on chosen criteria. For example, when an extension is upgraded, Failed login, etc. | ⚫ | ⚫ | ⚫ |
| Email Configuration AlertsYou choose which alerts you want and/or to your customers | ⚫ | ⚫ | ⚫ |
| ASR Alerts and ReportingProvides ASR (answer-seizure ratio) alerts and reporting by configuration based on multiple options for all carriers that you use. Allows you know what quality of service your carriers are providing. | ⚫ | ⚫ | ⚫ |
| Call Detail GraphsProvides visual graphs in 5 different styles of multiple call types on any account | ⚫ | ⚫ | ⚫ |
| Branding | Unlimited | Unlimited | |
| Portal Customer LogoSetup a custom web portal for your customers with your logo and colors | ⚫ | ⚫ | ⚫ |
| EmailsSend automated emails to your customers with your logo and branding | ⚫ | ⚫ | ⚫ |
| InvoicesSend manual or automated invoicingu00a0 to your customers with your logo and branding | ⚫ | ⚫ | ⚫ |
| Mobile App - (IOS & Android)Download our free mobile smartphone app for either Android or Apple. Allows your customer to view and control their extension or SIP Trunk in the same way if they were logged into the web portal | ⚫ | ⚫ | ⚫ |
| Web Access | Unlimited | Unlimited | |
| Generic Web Portal Name | ⚫ | ⚫ | ⚫ |
| Generic PnP Name | ⚫ | ⚫ | ⚫ |
| Generic Switch DNS Names | ⚫ | ⚫ | ⚫ |
| White Label Web Portal NameAllows you to brand your web portal with your company name, otherwise it will be generic white-label | ⚊ | ⚫ | ⚊ |
| White Label PnP NameAllows you to brand your phone and device provisioning with your company name, otherwise it will be generic white-label | ⚊ | ⚫ | ⚊ |
| White Label Switch DNS NamesAllows you to brand your partition switch with your company name, otherwise it will be generic white-label | ⚊ | ⚫ | ⚊ |
| Partition Business Level PortalThis is your customers web portal which allows them to configure and modify their company PBX and settings | ⚫ | ⚫ | ⚫ |
| Customer Admin Web PortalThis is your web administration portal which allows you to configure, modify, and monitor all of your customers settings. | ⚫ | ⚫ | ⚫ |
| Customer User Web PortalThis is your customers individual employee web portal which allows each employee to configure and modify their own personal settings, voicemail and webfax | ⚫ | ⚫ | ⚫ |
| Mobile Apps & UC | Unlimited | Unlimited | |
| Standard ioConnect Apps | ⚫ | ⚫ | ⚫ |
| ioCONNECT-UC AppsAdvanced Mobile and Desktop apps supporting Softphone, Chat, SMS, and Video. | ⚫ | ⚫ | ⚫ |
| Private Label Apps & App StoreWe provide private-label by default, but if you want to add your company name to both the mobile Apps, desktop Apps, and the App stores, we can provide this optional paid service. | ⚊ | ⚫ | ⚊ |
| Accounts per ioConnect AppSetup multiple extensions and accounts in our mobile smartphone app with the option to bring any one of them to the main screen | ⚫ | ⚫ | ⚫ |
| IOSOur mobile smartphone app is available for Apple phones | ⚫ | ⚫ | ⚫ |
| Android | ⚫ | ⚫ | ⚫ |
| Web App Portal (End User)Provides full access to the end-user customer portal | ⚫ | ⚫ | ⚫ |
| DialerAllow our mobile smartphone app to dial numbers on your extension the same as a registered phone. Users your business caller ID instead of mobile phone. | ⚫ | ⚫ | ⚫ |
| Text/SMSAllows your customers to use our mobile smartphone app and send or receive text messages from your business phone number or any number you register as text enabled | Coming 2023! | Coming 2023! | Coming 2023! |
| ChatAllows your customers to chat with any other extension in the company using our mobile smartphone app | ⚫ | ⚫ | ⚫ |
| CRM IntegrationAllows you to integrate with Microsoft or Salesforce CRM with screen pops | Coming 2023! | Coming 2023! | Coming 2023! |
| Security & Protection | |||
| DDoS protectionDDoS and DoS protection provided through Cloudflare up to 100 Tbps. | ⚫ | ⚫ | ⚫ |
| Toll-fraud protectionProvides toll-fraud alerts or customer configured trigger-based call blocking. Inbound and Outbound. | ⚫ | ⚫ | ⚫ |
| Toll-Fraud Max CallsProvides toll-fraud alerts or customer configured trigger-based call blocking. Inbound and Outbound. | ⚫ | ⚫ | ⚫ |
| Toll-fraud protection - AdvancedProvides toll-fraud alerts or customer configured trigger-based call blocking. Inbound and Outbound. | ⚫ | ⚫ | ⚊ |
| Trusted IPsProvides secure lock down of extensions and SIP trunks by allowing only a specific IP address or range of IP addresses and blocking all others | ⚫ | ⚫ | ⚫ |
| Portal Triple AuthenticationAdditional security above and beyond username and password without using external authenticators | ⚫ | ⚫ | ⚫ |
| End User Mobile SecurityMobile app security directly through web portal QR barcode and mobile pin, fingerprint, and facial scan | ⚫ | ⚫ | ⚫ |
| Integrated SIP FirewallAdditional security from SIP based hackers | ⚫ | ⚫ | ⚫ |
| Call limit per accountGranular control of how many simultaneous calls are allowed per account/extension | ⚫ | ⚫ | ⚫ |
| Call cost limit per accountGranular control of how many simultaneous calls are allowed per account/extension | ⚫ | ⚫ | ⚫ |
| Credit limit per accountAllows an extension to have a credit limit and once reached will block further calls | ⚫ | ⚫ | ⚫ |
| International Call BlockBlock all international calling on a per account, extension, SIP Trunk basis or allow only the country dial codes required | ⚫ | ⚫ | ⚫ |
| Locations (USA) | |||
| East CoastAllows you to choose a East coast data center when you sign up for talking Platforms service | ⚫ | ⚫ | ⚫ |
| West CoastAllows you to choose a West coast data center when you sign up for talking Platforms service | ⚫ | ⚫ | ⚫ |
| Reseller Features | ioSaaS Professional | ioSaaS Advanced | ioSaaS-PLUS |
Want to see a breakdown of the UCaaS PBX features and functionality? See them here.
Why choose Talking Platforms as your white-label UCaaS partner?
Plain and simple, our Softswitch telecommunication platform allows you to be a UCaaS reseller of white-label services without the stress of finding and maintaining carriers.
If you have questions about Talking Platforms or the private label UCaaS programs available, contact us at (202) 747-0064 or This email address is being protected from spambots. You need JavaScript enabled to view it. .
