Why are we the best white-label UCaaS reseller program?

You are responsible for:

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1. The configuration of your branded system

You are responsible to complete the following training: the configuration of profit centers, products, tax rules, pricing and rates, pooled minutes (if required), branding, product configuration, and control of the sale brands.

2. Sales of your products and private label VoIP services to your customers

You are responsible for the sales of your service and products to your customers.

3. Pre-sales checks

You are responsible for pre-sales technical checks (following training).

4. First-line customer support

You are responsible for first-line customer support, we supply second and third-line support to you. As the best possible white label VoIP reseller. We also offer White Label End User Support as an optional service.

5. Customer credit risk, invoicing, and collection of payments

You are fully responsible for the credit risk on customer call spending, invoicing, and collection of payments. These also include the special carrier and/or emergency responder fine-related fees such as 911 calls without proper registration.

6. Day-to-day customer care

You are responsible for daily customer account management.

Talking Platforms is responsible for:

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1. The supply of a commercial-class white-label UCaaS reseller platform

As an IP phone service provider in the USA, we are responsible for the supply of the data center infrastructure, application servers, soft switches, load balancing, infrastructure security, infrastructure bandwidth, URLs, website access, and back-ups.

2. Day-to-day operations of the Hosted UCaaS and VoIP PBX platform

We operate the infrastructure on a daily basis. This includes server back-ups, security patches, maintenance, data center bandwidth, URLs, allocation of domains and sub-domains, DID allocation and changes, PSTN and Mobile telephone termination, server monitoring, firewall access and rules, log rotation, and anything associated with running a complex white label UCaaS PBX Platform. This makes as one of the best white-label UCaaS reseller programs available on the market.

3. The Supply of DID (telephone) numbers for resale (Full-Service Model)

As a premier IP phone service provider, we supply access to thousands of USA geographic and non-geographic DID numbers. Once ordered, we are responsible for the porting of each DID number along with requests for new DID acquisitions in the future.

To become a wholesale UCaaS provider under our myPARTITION model, you are responsible for the inbound/outbound carriers and the DIDs.

4. The Supply of PSTN and mobile terminations  (Full Service Model)

We supply the interconnect between the private label UCaaS platform and various carriers. We provide inbound and outbound traffic with only quality carriers. As the best, white-label UCaaS reseller program, we provide inbound and outbound traffic with several quality carriers.

With the myPARTITION model, you are responsible for the carriers and their associated services.

5. Platform training

When you become a reseller, we will train you on the platform. This includes training on the use of Hosted UCaaS PBX Phones, configuration, technical capabilities, and diagnostics.

6. Second and third-line support

We are responsible for second and third-line support of the UCaaS platform, connections, web access, web applications, DIDs, and PSTN and Mobile terminations (full-service model). This means you provide support to your customers and we provide support to you. In certain cases, we will work with your customers with your permission making us one of the best white-label VoIP reseller programs.

7. Pre-sales support:

We will help with pre-sales technical support for all Hosted UCaaS PBX phones and services.

8. Invoicing of the reseller:

We invoice and collect payments from the reseller for the product and services used within the billing cycle.