At the core of Talking Platforms is a commercial and carrier grade IP PBX that emulates all the features many corporate customers expect. Many of these core features also extend to residential customers expecting class 5 telephone services like call waiting, call forward and 3 way calling.
As a service provider, you extend all this PBX functionality to your customers in complete transparency. You have full control to either grant them services or restrict them. The PBX functionality is fully controlled by the advanced billing engine so you are in total control of your customers, their usage and access.
- Free Intra-Domain Calls
- Extension Calling
- Ring/Hunt Groups
- Conference Rooms
- Paging Rooms
- Auto Attendants
- ACD/Agent Queues
- IVR Nodes
- Dial by Name Directory
- Voicemail (Visual/Email)
- Voicemail Escape
- Voicemail to Email
- Direct Voicemail Xfer
- Shared Mailboxes
- 3 Way Calling
- Call Forwarding
- Call Forwarding - Lost Registration
- Call Transfer
- Call Hold
- Call Return
- Call Waiting
- Call Wakeup
- Park Calls
- DND (Do Not Disturb)
- Virtual Switch Board (Auto Attendant)
- Virtual Extensions
- Hot Desking
- PSTN / Mobile Calls
- Shared Call Appearance (via phone)
- Night Service Flags
- Extension Montior (BLF)
- Wireless phone Support
- Analog Telephone Adapter (ATA)
- Call Recording (per extension)
- Caller ID (Mapping/Anonymous)
- 911 CLI Mapping
- Music on Hold (MOH)
- Programmable System Codes
- Phone Express Codes
- Timezone Assignments
- Registration Detection/Information
- Phone Provisioning
- Domain/Extension Address Books
- CDR Records
- Export CDR Records
- View Rate Cards
- Packaged Minute assignments
- On-Line Administration
- System Alerts and Warnings
* All functionality is configured via the online web interface.
Free Internal Calls
All Internal calls are free of charge. Calls between remote offices, home workers, traveling workers home or abroad all free of charge.
PSTN and Mobile Calling
Calls to local, national, mobile and international telephone numbers from each extension.
Call all other extensions in your company using the local extension number.
Virtual Switchboard (Auto Attendant)
The virtual switchboard can be configured to answer all calls before routing them to the required extension. Personalize your own recordings to make the virtual switchboard tailored to your requirements.
Create hunt groups and map extensions to one or all of the 3 stages. Each stage can be configured to different ringing lengths in seconds. A final stage allows you to redirect the call to a PSTN/Mobile number, hunt group, shared mailbox or auto attendant.
Hot Desking allows you to go to another IP Phone in your domain, dial a special code number and after authentication, your calls will be directed to that phone. Outbound calls will be identified as your extension and not the phone you are hot desking from.
The barge feature allows designated extension(s) to intercept another extension users call and talk to both parties. The listen feature allows designated extension(s) to tap into an existing call an listen only to the call. The teach feature allows designated extension(s) to tap into an existing call, listen to the call and speak with the extension user without being heard by the other party.
Create conference rooms so that people can have conference calls. You can join a conference room from any extension within your company, transfer calls into the room or have a DID pointing directly at a conference room. For added security, you can assign a PIN number.
Shared Mailboxes are used for such things as final destinations of a hunt group. A shared mailbox is assigned extensions who can access the mailbox.
Shared Call Appearance
For legacy customers who want the old style push button or key system functionality for lighted indication when someone is on hold or a line in use. Sometimes reffered to as Shared Line Appearance. This feature is dependant on phone models.
The PBX can have a paging account type. This allows you to page a group of extensions with a one-way audio message.
Night Service Flags
Service Flags are used to switch the logic on such accounts as hunt groups, auto attendants etc. It acts as a switch (on or off), if the flag is on then the call will bypass the current extension logic and route to the assigned PBX account. This is useful for things like out of office hours messages.
Extension Monitor (BLF)
Allows phone lines or keys to montor another extension or extensions. By controlling the line/key leds, it will provide a phyiscal indication of the other extension(s) status such as free, on the line or ringing.
Wireless phone Support
Allows for either traditional analog line wireless phones or SIP based wireless phones. With analog wireless phones and analog telephone adapter (ATA) is required to convert VoIP to an analog line.
Analog Telephone Adapter support
Allows for most Analog Telephone Adapters (ATA) for supporting legacy analog line equipment like analog phones and telephone systems.
With your offering of Hosted PBX, your customers can set up auto attendant(s). This allows your customers professional greetings and voice menus for their customers.
ACD Queue/Agent Groups
An agent group will queue calls up for answering by telephone agents or operators. When agent is located and available, call is connected. During wait, announcements can be played and acted upon by dialing input digits. Additional features allow for announcement gaps, agent recovery, number of agents desginations, escalation agents and agent choice by longest idle or random.
Dial by Name Directory
Allows callers to input the name of an extension and get connected to that extension.
Each Hosted PBX account comes with voicemail included. Includes Standard Voicemail, Visual Voicemail and Voicemail to Email. Additional voicemail options include, pin code, vacation access/permission by another extension, missed call notification and announcement modes.
Allows callers to escape out of a Voicemail while its playing the announcement. Configurable.
Voicemail to email or message waiting indicator
Voicemail may be delivered by email as a wav file attachment or the PBX can send the IP Phone a message waiting indicator (MWI) or both.
Direct Voicemail Xfer
Allows calls to be transfered directly to an extensions voicemail instead of the extension itself.
PBX extensions can be recorded and downloaded. (*Additional charge)
Fax to email
DID numbers can be directed to our fax to email service.
The system is capable of supporting pin-less calling card. You can sell customers pre-paid accounts for making long distance calls. The system checks their Caller ID (ANI) for authentication and the prompts them to make their call.
Caller ID (CLI) Mapping/Anonymous
Each PBX extension can be assigned its own Caller ID number based on available Telephone numbers (DIDs) or designate private/anonymous.
911 Caller ID Mapping/Registration
Allows each phone to be set with its own 911 registration information or simply use the same one for as many extensions required.
Music on Hold (MOH)
Provides pre-recorded annoucements or music to be played when someone is put on hold. Can be unique to each company.
3 Way Calling
Join 2 calls together with your call and have 3 way calling. The other calls can be an extension or an outside line.
View Call Data Records (CDRs) on-line at any time. Live records as they happen.
Configure the call forwarding destination via your IP Phone or online through our web control panel. Configure it to call forward for all calls, when busy on another call or no answer if you are unable to answer the phone while in a call based on a delay timer. Also includes timers and ability to forward call to a second phone or mobile phone number. Includes call forwarding on "Loss of Registration" to the desktop phone which solves loss of Internet or damaged phone issues.
Export CDR Records
Export Call Data Records (CDRs) on-line at any time. Configure CDR Templates to export the records.
Transfer the call to another extension, an outside line or conference room.
Place the call on hold pressing the on hold button on your IP Phone. Can only be picked up by someone on the same phone.
Dial a simple star code and the phone will dial the last number that called.
Provides and audible indicator that another call is coming into your phone.
Provides the ability for the phone to ring at a designated time by using a simple system star code.
Configure the PBX via the on-line web interface.
Call Park and Pickup
Park calls so that they can be picked up by other extensions.
DND (Do Not Disturb)
Allows the phone to redirect all calls to voicemail.
Allows a user to be part of the PBX without registering a phone, instead use your Mobile Phone or any external telephone number.
Programmable System Codes (Star * Codes)
Allows you to modify the standard Star (*) Codes for legacy telephone system customers. Configurable on a per company basis.
Allows a phone to be rebooted or Rebooted with latest provisioning template from a phones keypad
Time Zone Assignments
Each Company can be set for a particular timezone with regards to time based settings and alerts
From your web based portal you can view each extensions registration to gather information like is the phone registered, Phone Model, Firmware revision and IP/port information
Phone Auto Provisioning
Allows your phones, ATA's and Attendants (Side Car) to be provisioned with a single URL link. Graphical representation of the phone and keys/lines for programming. Logs to provide diagnostic results.
The system provides two main address books, company and local extension. The company is pushed to all phones in the company and the local is for an extension only.
CDR reporting, searching and export are all available through the web portal.
You can create as many Rate Cards as you require and they are exportable/importable for mass manipulation. A Rate Card is used to determine how much you will charge a customer depending on where they are calling.
Package Minute Assignment
The system provides tools to create either Package or Pooled minute plans based on dial code groups. Packaged Minute plans can be assigned to indivdual extensions and Pooled Minute plans can be applied to an entire company.
You can administrate your entire account or an individual company through our intuitive web portal.
System and Warning Alerts
Your web portal allows you quickly find and monitor system alerts and warnings for every customer. Allows you to be proactive and responsive to your customers.